The Aggreko Remote Monitoring (ARM) solution is designed to improve productivity and reduce downtime for customers.
It provides real-time asset monitoring and dedicated diagnostic support from technical experts, preventing issues, improving uptime and helping customers keep operations running at maximum efficiency.
The ARM solution includes the Aggreko’s Remote Operations Centre (ROC) and technical support team. The ROC monitors thousands of critical equipment parameters while on-site, including operations, loads, run hours, fuel levels and GPS location.
When equipment is outside certain parameters, alerts are sent to the Remote Operations Centre, enabling the team to diagnose and respond efficiently. Aggreko remotely fixes the issue with the site when possible or dispatches a qualified technician if necessary.
The ARM mobile application is available now for iOS and Android and gives users remote access to equipment status within critical equipment parameters while it is on a customer’s site. Users will be notified of any critical performance alarms and contacted immediately by the ROC, a response service staffed by expert technicians to diagnose problems, remotely fix issues and proactively prevent failures when possible. The mobile application also offers access to power and sizing calculators, as well as live customer support.